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We've put together interactive e-modules to support back-office training. The modules introduce claim resolution through QFD. Users will complete a short knowledge check or simulated tasks. Experience is the best teacher, after all!
We recommend completing all six modules in order. SCORM files can be downloaded here and uploaded to the firm's LMS. 

Part 1: System Functions & Tools

Module 1: Getting Started

Module 2: Actions

Module 3: Case Assets

Module 4: Case Tools

Module 5: Case Roll-up

Module 6: Case Tabs

Part 2: User Tasks

Module 7: Enhance Tasks

Module 8: Analyze Tasks

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