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The training team meets with clients early in the project by hosting demo sessions that show the completed functions in the client's environment. Demo sessions are hosted by request.
The following underlined sections further explain the training strategy.
Deliver e-Training Modules
e-Training modules will be sent out to help the client audience learn about QFD on their own time and at their own pace. e-Training modules can be accessed as long as needed and there is no limit to the number of users that can view and complete the modules. Quavo will update the e-training modules when the product is enhanced and new patches are released. SCORM files for the e-training modules can be downloaded and placed into the client's LMS using this link.
Facilitate Remote Training
Train-the-trainer sessions will be held to sharpen client trainer knowledge and boost their confidence when completing work in QFD. Quavo will provide the following training sessions to the client at no cost.
| Topic | Duration |
|---|---|
Claim Intake TrainingIn this session, we'll tour the homepage and demo how to create a new claim. We'll walk through a few examples so that learners will be familiar with the various prompts that can populate. We'll discuss how to follow up on existing claims and learn about the actions available to us. | 2 hours |
System Training (Back-office)We'll tour the homepage, review the work inventory dashboard, and discuss Assignment Groups. This session will focus on the Case Rollup stages, Case Assets, and the Case Tools available in the back-office portal. | 1 hour |
Assignment WorkIn this session, we'll discuss the dispute workflow in the back-office, learn how to complete user assignments, and work test cases from start to finish. | 1 hour |
Leadership TrainingIn this session, we'll review the manager dashboard, review Assignment Groups, and discuss the reporting hub. We'll cover key reports (daily, weekly, monthly), know how to schedule reports, and dive into user management in the Admin Portal. | 2 hours |
New Products and Migration TrainingClients can expect claim intake and back-office train-the-trainer sessions on new products, enhancements, and software migrations. | -- |
Prerequisites for Remote Training Sessions
Both Quavo and the client have pre-training tasks to complete to ensure the sessions are productive, insightful, and comprehensive.
- Quavo to make e-training modules available to the client group
- Client group to complete the e-training modules
- Quavo/client schedules the training session
- Client group gathers and sends questions prior to the training sessions
Post-production Training Requests
Additional training requests beyond the remote training offering are subjected to a fee of $350/hour. Clients can determine how to use the additional time. For example, a client may book additional sessions to train a staffing vendor or a group of new hire employees.
Learn more about at-cost training sessions by reading the cost sheet.
Resources
The training program uses the client's staging environment to deliver information about the claim intake process and how to resolve a claim. We've created complementary learning material that is available to clients should they want to include it in their own training sessions or documentation.
Powerpoint decks and video content are available here. Confluence hosts a wealth of knowledge including claim intake questionnaires and step-by-step procedures for assignment work. The Training space and Knowledgebase are viewable to all with some exceptions.
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