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The "Mark Assignment as Unworkable" action is available via the Other Actions menu.
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When the "Mark Assignment as Unworkable" action is selected, the user will need to explain the reason for marking the assignment as unworkable.
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The content added in the text box under "Why is this assignment unworkable?" will post to the case as a note.
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Unworkable should only be used when the assignment is truly not able to be worked. This is usually due to a bug or gap in QFD. We recommend that users notify their leaders after marking an assignment as unworkable and ensure their notes are detailed and include an explanation of the issue and how the user attempted to resolve.
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Leaders need to review the Unworkable inventory regularly, at least once a week. When reviewing assignments identified as unworkable, there are three possible outcomes:
- A technical blocker is identified - a support ticket should be created so that a Quavo technician can address the issue.
- A knowledge gap is identified - the reviewer can add context to the assignment and send it back to its original Assignment Group to be worked in the normal workflow.
- Required expertise - the reviewer can complete the assignment, as needed.
"Mark Assignment as Unworkable" Action Not Available
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