...
| Which of the following would you like to report? | Claim Reason |
|---|---|
I did not authorize a debit or credit to my account. | Unauthorized |
| I authorized a transaction, but it is incorrect. | Incorrect |
| I authorized this purchase, but there is a problem and I need to dispute it. |
...
I did not authorize a debit or credit to my account. Anchor Unauthorized Unauthorized
...
| Expand | ||
|---|---|---|
| ||
|
Do you have any additional information to provide about this dispute?
| Expand | ||
|---|---|---|
| ||
Yes - A freeform box appears
No
|
...
I authorized this purchase, but there is a problem and I need to dispute it.
| Anchor | ||||
|---|---|---|---|---|
|
Is this dispute in regards to merchandise or services not received?
| Expand | ||
|---|---|---|
| ||
Yes
No
|
Is this dispute in regards to a scam?
| Expand | ||
|---|---|---|
| ||
Yes
Who initiated contact for this purchase?
No
|
Do you have any additional information to provide about this dispute?
...