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In this stage, we’ll select the claim and dispute reason. The questions here help us select responses that correlate to recovery reasons as defined by the Associations. To break it down, the Associations require Issuers to choose a reason for the dispute. Back-office analysts will follow Association guidelines to gather the required information and complete forms correctly which helps ensure a seamless recovery process. We help our contemporaries in the back-office be successful by completing the questionnaire accurately.
The questionnaire is dynamic and will present additional questions or different response options depending on how you answer each question.
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