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Users may need to deny the disputed transaction to resolve the case.
| Deny Reason | Applicable Claim Types | Correspondence | Description |
|---|
| ATM Deposit | |
| | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | ATM Deposit Deny Reason |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Deposit Not Received | Missing Deposit (ACH/Wire) | Missing Deposit Not Received | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Deposit Not Received |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Duplicate Dispute | All | Duplicate Dispute Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Duplicate Dispute |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Merchant Issued Credit | ACH, Card, Zelle | Merchant Credit Deny Letter, Merchant Credit Partial Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Merchant Issued Credit |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Misrouted Case | Check | N/A | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Misrouted Case |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Money Transfer | Card, Non-Fraud | Money Transfer Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Money Transfer |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| No Error | All | No Error Deny Letter, No Error Partial Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | No Error |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Not Posted | Card | Never Posted Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Not Posted |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Out of Timeframe | ACH, Card, RTP, Zelle | Out of Timeframe Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Out of Timeframe 1 |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Posted Late | Card | Posted Late Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Posted Late |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Proof of Authorization | ACH, Card | Proof of Authorization Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Proof of Authorization |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Resolved as Processed | Missing Deposit (ACH/Wire) | Missing Deposit Processed | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Resolved as Processed |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Valid Card Present | Card | Valid Card Present Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Valid Card Present |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Withdrawn | All | Withdrawn Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Withdrawn |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
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How to Deny a Dispute
The "Deny Dispute" action is available on several assignments including Manual Enrichment, Provisional Credit, and Disposition Case. Users can accept liability and deny the dispute on post-recovery work.
Users can select the "Cancel Recovery" option from the Other Actions to route back to the Disposition Case assignment where the dispute can be denied on the Review Chargeback, Execute Chargeback, and Process Chargeback assignments.
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