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Users may need to deny the disputed transaction to resolve the case.
For a list of denial reasons and the associated deny correspondence, click here.
Review this page to learn about Deny Justifications if they are required when using the No Error deny reason.
How to Deny a Dispute
The "Deny Dispute" action is available on several assignments including Manual Enrichment, Provisional Credit, and Disposition Case. Users can accept liability and deny the dispute on post-recovery work.
Users can select the "Cancel Recovery" option from the Other Actions to route back to the Disposition Case assignment where the dispute can be denied on the Review Chargeback, Execute Chargeback, and Process Chargeback assignments.
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