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| Which of the following would you like to report? | Claim Reason |
|---|---|
I did not authorize a debit or credit to my account. | Unauthorized |
| I authorized a transaction, but it is incorrect. | Incorrect |
| I authorized this purchase, but there is a problem and I need to dispute it. | Merchandise/Service |
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I did not authorize a debit or credit to my account.
Anchor
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| Expand | ||
|---|---|---|
| ||
Yes
Did you perform the transfer, but later identified the transfer was due to a scamescam? Yes
No
No
|
Have you ever authorized anyone to use your online banking account?
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I authorized a transaction, but it is incorrect. Anchor
Have you attempted to resolve the issue with the recipient?
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I authorized this purchase, but there is a problem and I need to dispute it. Anchor
Is this dispute in regards to merchandise or services not received?
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