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When an arbitration ruling has been received in the Visa Arbitration Response flow, this assignment is displayed in the Disposition step.


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The assignment prompts the user to record the ruling. 

The default action is "Arbitration Won", which will resolve the dispute as paid.  If the ruling is "Lost" (Other Actions > Arbitration Lost), the user is prompted to deny or write-off the dispute

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Visa Appeal

If arbitration is lost and the dispute amount is greater than, or equal to, $5,000, the user may appeal the ruling if they can provide new evidence that was not previously available.

Work QueueReviewArbitration
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