If arbitration is lost and the dispute amount is greater than, or equal to, $5,000, the user may appeal the ruling if they can provide new evidence that was not previously available.
If RTSI is enabled and a ruling was received via the service, a ruling may be pre-selected. The user should review the ruling letter and validate that the ruling was captured correctly. If RTSI is not enabled, the user will need to retrieve the letter, and any additional details, from Visa Resolve Online (VROL).
If the ruling is split or in favor of the acquirer, the user will be prompted to .
