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| Talking Point | Display Condition(s) |
|---|---|
| We received your dispute totaling <<Claim Amount>> on <<Customer Contact Date>> on the card ending in <<Card Number Last 4>> and are currently conducting our investigation. | Displayed when the account type is "Credit". |
| We received your dispute totaling <<Claim Amount>> on <<Customer Contact Date>> and are currently conducting our investigation. | Displayed when the account type is "Deposit". |
| Your account was previously credited for <<Provisional Credit Amount>> on <<Provisional Credit Date>> while we conduct our investigation. | Displayed when provisional credit has been granted. |
| We reached out to you to request additional information via <<Selected Channel>> and are awaiting your response. | Displayed when a document requirement has not been satisfied or a dispute is pending for customer response. |
| No additional information is required from you at this time. | Displayed when there are no outstanding document requirements and no customer response is pending. |
| <<Amount In Dispute Status>> have been placed in dispute status while we complete our investigation. | Displayed when one, or more, disputes are in active dispute status. |
| We anticipate having your dispute resolved by <<RegE Deadline>>. | Displayed when Reg E applies and the claim is unresolved. |
| We anticipate having your dispute resolved within 2 full statement cycles from <<Customer Contact Date>>. | Displayed when Reg Z applies and the claim is unresolved. |
| We have resolved the dispute in your favor and the credit issued to you is now considered permanent. | Displayed when all disputes are resolved as paid. |
| We have resolved your dispute and sent more information via secured messaging/email. | Displayed when all disputes are resolved as denied. |
| We have resolved the dispute. Please refer to the correspondence provided for details. | Displayed when all disputes are resolved, but with more than 1 status. |
| Your claim was re-opened on << Reopen Date >>. | Displayed when one, or more, disputes have been re-opened. |
| The case has been forwarded to the appropriate department. | Displayed when the case has been transferred to another organization. |
| We have created a claim ID but the process is incomplete. To dispute the transaction(s), please create a new claim. | Displayed when the case is abandoned. |
| We have created a claim ID but the process is incomplete | Displayed when the case has not been submitted but is not yet abandoned. |
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