Intake
If an account is selected instead of a card, the response to the question "Is the issue you are reporting related to a transaction made with your card?" changes the intake questionnaire flow.
Yes will follow the card dispute path.
No will follow the non-card dispute path.
...
I did not authorize a debit or credit to my account.
Unauthorized
...
Incorrect
...
I did not authorize a debit or credit to my account.
Have you ever done business with any of the merchants involved in the unauthorized transactions?
...
| title | Click here to reveal the image... |
|---|
Yes
No
Were you contacted by anyone requesting a payment?
...
| title | Click here to reveal the image... |
|---|
Yes
Did you perform the transfer, but later identified the transfer was due to a scam?
Yes
No
No
Have you ever authorized anyone to use your online banking account?
...
| title | Click here to reveal the image... |
|---|
Yes
No
Have you ever shared your online banking credentials?
...
| title | Click here to reveal the image... |
|---|
Yes
No
Do you have any additional information to provide about this dispute?
...
| title | Click here to reveal the image... |
|---|
Yes - A freeform box appears
No
I authorized a transaction, but it is incorrect.
Have you attempted to resolve the issue with the recipient?
...
| title | Click here to reveal the image... |
|---|
Yes
No
Was the Zelle transfer to the wrong recipient (Email/Phone Number) or was the incorrect amount transferred?
...
| title | Click here to reveal the image... |
|---|
Incorrect Recipient (Email/Phone Number)
Do you recognize the person you sent the funds to?
Yes
No
Incorrect Amount
Did you use Zelle to pay for merchandise or a service that you did not receive?
...
| title | Click here to reveal the image... |
|---|
Yes
No
Please describe in detail what was incorrect about your transfer.
| Expand | ||
|---|---|---|
| ||
|
Do you have any additional information to provide about this dispute?
...
| title | Click here to reveal the image... |
|---|
Yes - A freeform box appears
No
I authorized this purchase, but there is a problem and I need to dispute it.
Is this dispute in regards to merchandise or services not received?
...
| title | Click here to reveal the image... |
|---|
Yes
No
Is this dispute in regards to a scam?
...
| title | Click here to reveal the image... |
|---|
Yes
Who initiated contact for this purchase?
No
Do you have any additional information to provide about this dispute?
...
| title | Click here to reveal the image... |
|---|
Yes - A freeform box appears
No
...
| Include Page | ||||
|---|---|---|---|---|
|