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Details

Page Properties

Type

Dashboard

Name

Accountholder SatisfactionOperational Overview

Description

This dashboard includes 21 visualizations that provide insight into key operational metrics with comparisons to previous periods.

Usage

Operational Health

Availability

25.01

Included Fields

Included Metrics

  • Incoming Claims

  • Incoming Dispute Amount $

  • Resolved Claims

  • Chargebacks

  • Representments

  • Chargeback Rejects

  • Incoming Tasks

  • Completed Tasks

  • Cards Blocked

  • Fraud Reports

  • PC Issued $

  • Dispute Status $

  • Accounting Entries

  • Losses

  • Recoveries

  • Sent Letters

  • Inbound Emails

  • Automatic Reg Protection Actions

  • Active Users

  • Reclassified Claims

  • Reopened Claims

Included Filters

Client, Claim Type, Claim Category, Date Range

Preview

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Change Log

Date

Change Summary

2/14/2025

New

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