Overview
The "Process Duplicate Credit" action will allow the user to apply a merchant credit (refund) to a dispute that has already been resolved as paid.
How to Process a Duplicate Credit
The user will select the "Process Duplicate Credit" action from the Action drop-down.
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The user will select the disputed transaction that the credit applies to then click the Next button.
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Update the search timeframe if needed. Select the applicable credit(s). Click Submit to finalize the process.
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How to Manage Duplicate Credits
The case-level audit will log the merchant credit application.
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QFD will send the Duplicate Credit Letter and make the deny dispute accounting adjustment.
"Process Duplicate Credit" Action Not Available
This action is not available on open or denied claims.