Disposition Case
Select the "Do Not Pursue Recovery" option from the Other Actions drop-down.
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Select a denial reason from the "Reason for Denial" drop-down. Ensure the "Deny Debit Date" is correct. If needed, use the calendar tool to change the deny debit date. Click the "Apply" then "Process Actions" buttons.
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How to Manage Denied Disputes
The "Claims Resolved by Day" and the "Dispute Outcomes" reports reflect resolved claims and denied disputes. The case-level audit logs the deny action.
The "Deny Dispute" action will send the Denied communication and make the appropriate accounting adjustments if Provisional Credit has been issued. If manager approvals are enabled, the denial(s) will need to be approved prior to the communication and accounting being executed.
"Deny Dispute" Action Not Available
The deny action is available on specific assignments, but not all. Defer to the assignment's walkthrough page for more details.