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Overview

When a case enters the Enhance stage, this flow is executed to create child cases for each disputed transaction in the claim and trigger additional activities. 

The Regulatory Claim SLA flow is executed to assign appropriate service level agreements to the case to ensure regulatory requirements are satisfied. 

If the claim .  Each is eligible and the card number is known, the Account Block and Reissue flow is executed to handle the fraud block.   

If enabled, the ARIA flow is executed to complete an automated investigation.  A child case is then created for each disputed transaction is referred to as a "dispute".  Typically, this will happen well before a fulfillment user ever opens a claim.  However, if a fulfillment user opens a claim within 1-2 minutes after submitting a claim, while the claim is in "Pending-Submission" status, this step will still be active and the Pending Submission assignment will be displayed. DrawiobordertrueviewerToolbartruefitWindowfalsediagramNameEnhanceClaimsimpleViewerfalsediagramWidth681 

Once the disputes are created, the Case Events flow is executed to push case status updates to an external system, where enabled.

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