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Fees related to a Dispute
These are going to be fees that we can directly tie to a disputed transaction. For example, a purchase of $100 in Canada may have a corresponding fee of $1.50 (1.5%) for being performed in a foreign currency. Another example may be an ATM withdrawal done at Chase Bankanother bank, where there is a $62 withdrawal amount, and then a fee of $3 imposed by WTB your bank for using another ATM.
We would need some sort of identifier (such as a sequence number, Retrieval Reference Number, etc.) to definitively say the fee belongs to the transaction, but as long as we have that, we can automate the refund for those fees.
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Fees related to a Claim
There are fees that were assessed as a result of the disputed transactions, but don't necessarily have a 1:1 relationship. Let's say I have $100 in my account, and there are 45 fraudulent transactions to google, all for $2, brining bringing my balance down to $10. The next day, a recurring charge of $20 goes through, and I'm charged a $30 overdraft fee. None of those google charges are going to have a direct relationship to the OD fee, but I would not have been charged a fee if it weren't for the fraud. These are going to be handled as Claim-level fee refunds.
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This sheet gives you a starting list of the fees we’ll want to account for - by all means, please add any additional please do not restrict your list to what is here; we need to account for all fees your system covers! Once the API connections are complete, we may provide back a list for confirmation based on what we can find as well.
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