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  1. Click the Process Enrichment Manually button.

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    titleClick here to see the expanded assignment...


  2. Ensure the required fields are completed. Required fields will have an asterisk present. Use external systems to obtain the necessary info.

  3. Select theApply button.

  4. Select theProcess Actions button.

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  1. Search the PAN in the Transaction Search menu
  2. Click on the hyperlinked PAN next to the disputed transaction
  3. Click on the MasterCard Information tab
  4. Copy the Reference # Data and paste it into the ARN field in QFD

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Ensure the network and PAN are correct in the task drop-down. Process the action. 

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Paste the ARN for the original foreign charge into the ARN field in QFD. 

Obtain the ARN for the original foreign charge by retrieving it in Data Nav.

  1. Search the PAN in the Transaction Search menu
  2. Click on the hyperlinked PAN next to the original foreign charge (not the foreign transaction fee) 
  3. Click on the MasterCard Information tab
  4. Copy the Reference # Data and paste it into the ARN field in QFD

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Paste the ARN for the valid undisputed transaction into the ARN field in QFD. The valid transaction is located in the Overview tab in QFD.

Obtain the ARN for the valid transaction by retrieving it in Data Nav.

  1. Search the PAN in the Transaction Search menu
  2. Click on the hyperlinked PAN next to the valid, undisputed transaction
  3. Click on the MasterCard Information tab
  4. Copy the Reference # Data and paste it into the ARN field in QFD

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