I did not authorize a debit or credit to my account.

Why do you believe this is a fraudulent transaction?

I authorized a transaction, but it is incorrect.

Tell us the reason behind this request

The beneficiary did not receive the funds

• When were the funds expected? Date
• Were the funds being sent outside the U.S.? Y/N

The amount received by the beneficiary was incorrect

• What amount was received?
• What amount should have been received?
• Were the funds being sent outside the U.S.?

The funds were received late

• When were the funds received?
• When were the funds expected?
• Were the funds being sent outside the U.S.?

I authorized a transaction, but it is missing.

• I am missing a wire
• Who sent the wire? 
• What was the exact amount you were expecting to received?
• What was the date of the wire?
• Were the funds being sent outside the U.S.?

  • What is the account number that the wire was sent to?

• Do you have the transaction trace number?

  • What is the trace number?