Intake
If an account is selected instead of a card, the response to the question "Is the issue you are reporting related to a transaction made with your card?" changes the intake questionnaire flow.
Yes will follow the card dispute path.
No will follow the non-card dispute path.
Which of the following would you like to report? | Claim Reason |
---|---|
I did not authorize a debit or credit to my account. | Unauthorized |
I authorized a transaction, but it is incorrect. | Incorrect |
I authorized this purchase, but there is a problem and I need to dispute it. | Merchandise/Service |
I did not authorize a debit or credit to my account.
Have you ever done business with any of the merchants involved in the unauthorized transactions?
Were you contacted by anyone requesting a payment?
Have you ever authorized anyone to use your online banking account?
Have you ever shared your online banking credentials?
Do you have any additional information to provide about this dispute?
I authorized a transaction, but it is incorrect.
Have you attempted to resolve the issue with the recipient?
Was the Zelle transfer to the wrong recipient (Email/Phone Number) or was the incorrect amount transferred?
Did you use Zelle to pay for merchandise or a service that you did not receive?
Please describe in detail what was incorrect about your transfer.
Do you have any additional information to provide about this dispute?
I authorized this purchase, but there is a problem and I need to dispute it.
Is this dispute in regards to merchandise or services not received?
Is this dispute in regards to a scam?
Do you have any additional information to provide about this dispute?