Frequently Asked Questions

We can support this functionality by enabling users to change the account number after the initial accounting call has failed.

All accounting adjustments are done via real-time API call. Depending on how the accounting was triggered, it can take a few minutes to kick off.

Execute Accounting Flow

By default, once a daily at the end of the business day.

Yes, the accountholder will receive a completed WSUD form when verbal attestation is agreed to.

ACH claims are always given Regulation E protection, regardless of transaction age or the span of transactions included on the claim. Under § 1005.6(b)(3), consumers are protected for the first statement, plus 60 days, and can be held liable for any subsequent transactions. Even still, § 1005.6(b)(4) required that timeframe be extended for “extenuating circumstances” though no definition is provided. Since QFD is unable to determine a cause for delay, all transactions are considered protected. There are configuration settings that can be modified to ensure some automation is stopped on aged transactions, however, if a user fails to take action by Reg45, QFD will resolve the claim and send a paid letter to the account holder.