Process Enrichment Manually

Overview

Process Enrichment Manually is an assignment generated when the enrichment flow is executed to gather additional details about the disputed transaction. When details are missing as part of the enrichment process, the assignment prompts a user to provide all required transaction details. 

How-To

Step 1: Click the Process Enrichment Manually button.

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Open

Step 2: Ensure the required fields are completed. Required fields will have an asterisk present. Use external systems to obtain the necessary info.

Step 3: Select the Apply button.

Step 4: Select the Process Actions button.

Other Actions

The Other Actions menu offers additional actions and information that allows the user to effectively work the task. 

Mark Assignment As Unworkable

Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it. 

Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops.