Fraud Reporting Service Failed Assignment

Overview

The Fraud Reporting Service Failed assignment is generated when the fraud reporting service fails. The assignment prompts the agent to manually submit the fraud report in the appropriate system. 

Open

How-To

1. Click the Retry Fraud Reporting Service button.

2. Click the Process Actions button.
Note: If the assignment loops do not retry the action.    

If the assignment loops, you will need to complete manual fraud reporting in your firm's external system of choice.

1. Once manual fraud reporting is complete in the external system, return to QFD.
  

2. Click the Other Actions button (ellipses).
  

3. Select the MC/Visa Report Fraud option.

4. Mastercard only: Answer the question “The Transaction was reported to SAFE” with Yes or No.
   

5. Check the box to certify the necessary reporting was completed.

Other Actions

The Other Actions menu offers additional actions and information that allows the user to effectively work the task. 

Cancel Fraud Reporting

This action allows the user to cancel the fraud reporting. 

Open

Deny Dispute

The Deny Dispute option allows the user to deny the selected dispute. In the Initial Investigation assignment, users may need to deny due to the account holder withdrawing their claim or the dispute has no recovery rights. 

Mark Assignment As Unworkable

Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it. Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops or is stuck.