Pend Case Update Service
- Devan Robertson
- Nick Facca
Owned by Devan Robertson
Description | When Mastercom is configured for case escalation, this assignment is displayed while the system executes the case escalation activity in MC Case Update. |
Details | This is a system assignment. No user action is required. Resume Service ExecutionThis optional flow action will force the system to resume execution immediately. This flow action is executed automatically when the SLA deadline expires.
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SLA | None |
Work Queue | PendCaseUpdateService |
Work Group | System |