Visa Chargeback Detail
- Devan Robertson
- Kristafanie Somers
- Andrea Whiteside (Unlicensed)
| Description | List of all Visa chargebacks executed and all dependency values required by Visa. |
| Category | |
| Report Key | VisaChargebacks |
| Report Type | List |
| Fields | Claim Category, Claim Reason, Condition, Card Number, Card Type, Contact Date, Full Name, Claim ID, Dispute ID, Disputed Amount, Performed On, ChipOnCard, PinPreferringCard, CardholderDeniesAuthorizingInd, WhatIncorrectAboutTransaction, AccountStatus, AuthorizationRequestDeclinedValidDataInd, IncorrectCurrencyReason, IssuerMasterFileAccountNumberInd, ReceiptAccountNumberMatchInd, CardholderReceiptAccountNumber, TransactionCodeIncorrect, RolTransactionId, CardholderReceiptAmt, ExplainWhyCreditRefundProcessedInError, BothTransactionsOnSameAcctNumberInd, IssuerOrCardholderOtherAcctWithDiffVisaCardInd, OtherTranSameMerchantInd, WhatWasNotReceived, PurchasedInfo, ExpectedReceiptDateTime, MerchandiseDeliveredWrongLocation, DidCardholderCancelPriorExpectedDate, CancellationDate, CancellationMethod, DisputeDueTo, MerchandiseOrServices, DamagedOrDefectiveOrderInfo, WhatWasOrdered, DescCounterfeitMerchandise, InfoMerchandiseToBeCounterfeit, MerchandiseWasCounterfeitDate, WhereIsMerchandiseLocated, MerchandiseIdentifiedAsCounterfeit, WhatWasPurchased, HowMerchandiseOrServiceMisrepresented, DidCardholderCancel, MerchantAcceptCancellationInd, ServiceReceivedDate, CreditVoucherTransactionReceipt, CreditVoucherTransactionReceiptDated, CreditVoucherOrTransactionReceiptDate, ChReceivedOrExpectedMerchandise, CardholderReceiveMerchandiseInd, MerchandiseReceivedDate, CardholderReturnMerchandiseInd, CardholderReturnedMerchandiseDate, ReturnedMerchandiseReceivedDate, ReturnMethod, HowMerchandiseReturned, ShippingTrackingNumber, CardholderAttemptReturnMerchandise, AttemptedReturnDate, HowChAttemptReturnAndDispOfMerchandise, MerchantRefuseAdvise, CardholderAttemptToResolve, AttemptToResolveProhLocalLaw, DetailsOfLocalLaw, CancellationPolicyProvidedInd, ServiceType, DateOfService, CertificationGuaranteedReservation, TimeshareDate, OrderDetailsNotAsDescribed, MerchandiseServiceReceivedDate, MerchantDescDoNotMatchMerchandiseOrServices, MerchandiseOrServicesDifferFromDescribedOnReceipt, PurchasedInfoAndQualityIssue, CardholderFirstNotifiedIssuerDisputeDate, CorrectCurrency, CardholderDidNotAgreeDCC, DisputeAmountChangeReason, CardholderMerchantPreviousNegotiationEvidence, ExplainPrevNegotiation, WhenNegotiationsBegin |
| Filter Parameters | Runtime Vendor, Transmission Status, Create Date Time |
| Sample Export |
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Field Descriptions
| Field | Description |
|---|---|
| Claim Category | General categorization of the claim. For a more precise description, see Claim Reason. |
| Claim Reason | Identifies the specific reason associated with the claim. |
| Condition | Chargeback reason code |
| Card Number | The card number associated with the disputed transaction(s). |
| Card Type | Type of card associated with the claim: debit or credit. |
| Contact Date | The date that the claim was created. |
| Full Name | Full name of the account holder.. |
| Claim ID | Unique ID associated with a claim. Format: YYMMDD<Ordinal Number>"C" Example: 2405230003C |
| Dispute ID | Unique ID associated with a disputed transaction. Format: YYMMDD#####"D" |
| Disputed Amount | Amount in dispute at time of reporting |
| Performed On | Date the chargeback was executed in QFD |
| ChipOnCard | VROL: Chip card? |
| PinPreferringCard | VROL: PIN preferring chip card? |
| CardholderDeniesAuthorizingInd | VROL: Certification that the cardholder denies authorizing or participating in the disputed transaction |
| WhatIncorrectAboutTransaction | VROL: What is incorrect about this transaction |
| AccountStatus | VROL: What is the status of the account? |
| AuthorizationRequestDeclinedValidDataInd | VROL: Certification that the authorization request would have been declined if valid data had been provided |
| IncorrectCurrencyReason | VROL: Incorrect Currency Reason |
| IssuerMasterFileAccountNumberInd | VROL: Is the account number on the issuer's master file? |
| ReceiptAccountNumberMatchInd | VROL: Does the account number on the receipt match the cardholder's account number or token? |
| CardholderReceiptAccountNumber | VROL: What is the account number on the cardholder's receipt |
| TransactionCodeIncorrect | VROL: How is transaction code incorrect? |
| RolTransactionId | VROL: N/A |
| CardholderReceiptAmt | VROL: What is the amount on the cardholder's receipt |
| ExplainWhyCreditRefundProcessedInError | VROL: Explain why the credit refund was processed in error |
| BothTransactionsOnSameAcctNumberInd | VROL: Are both transactions for the same merchant and on the same card? |
| IssuerOrCardholderOtherAcctWithDiffVisaCardInd | VROL: Is the other transaction for the same merchant and on a different Visa Card owned by the same Issuer/Cardholder? |
| OtherTranSameMerchantInd | VROL: Is the other transaction paid by other means? |
| WhatWasNotReceived | VROL: What was not received? |
| PurchasedInfo | VROL: Provide detailed description of what was purchased and an explanation of the dispute |
| ExpectedReceiptDateTime | VROL: What was the last expected receipt date and time? |
| MerchandiseDeliveredWrongLocation | VROL: Was the merchandise delivered late or to the wrong location? |
| DidCardholderCancelPriorExpectedDate | VROL: Did the cardholder cancel prior to the expected date?  |
| CancellationDate | VROL: Cancellation Date |
| CancellationMethod | VROL: Cancellation Reason |
| DisputeDueTo | VROL: This dispute is due to |
| MerchandiseOrServices | VROL: What was purchased? |
| DamagedOrDefectiveOrderInfo | VROL: What was ordered and how it was damaged or defective? |
| WhatWasOrdered | VROL: What was ordered? |
| DescCounterfeitMerchandise | VROL: Describe the counterfeit merchandise |
| InfoMerchandiseToBeCounterfeit | VROL: Provide information about the entity that indicated the merchandise to be counterfeit |
| MerchandiseWasCounterfeitDate | VROL: Date the cardholder received the merchandise or received notification that the merchandise was counterfeit |
| WhereIsMerchandiseLocated | VROL: Where is the merchandise located? |
| MerchandiseIdentifiedAsCounterfeit | VROL: Certification the merchandise was identified as counterfeit by one of the following |
| WhatWasPurchased | VROL: Describe what was purchased? |
| HowMerchandiseOrServiceMisrepresented | VROL: How was the merchandise or service misrepresented? |
| DidCardholderCancel | VROL: Did the cardholder cancel? |
| MerchantAcceptCancellationInd | VROL: Did the merchant accept the cancellation? |
| ServiceReceivedDate | VROL: Date services were received |
| CreditVoucherTransactionReceipt | VROL: Was a credit voucher, voided transaction receipt or refund acknowledgement given? |
| CreditVoucherTransactionReceiptDated | VROL: Is the credit voucher, transaction receipt, or refund acknowledgement dated? |
| CreditVoucherOrTransactionReceiptDate | VROL: Date of credit voucher, transaction receipt or refund acknowledgement |
| ChReceivedOrExpectedMerchandise | VROL: Date the cardholder received or expected to receive the merchandise |
| CardholderReceiveMerchandiseInd | VROL: Did cardholder receive the merchandise? |
| MerchandiseReceivedDate | VROL: Date merchandise was received |
| CardholderReturnMerchandiseInd | VROL: Did the cardholder return the merchandise? |
| CardholderReturnedMerchandiseDate | VROL: Date cardholder returned the merchandise |
| ReturnedMerchandiseReceivedDate | VROL: Date merchant received returned merchandise |
| ReturnMethod | VROL: Return Method |
| HowMerchandiseReturned | VROL: Explain how the merchandise was returned |
| ShippingTrackingNumber | VROL: Tracking Number |
| CardholderAttemptReturnMerchandise | VROL: Did the cardholder attempt to return the merchandise? |
| AttemptedReturnDate | VROL: Date of attempted return |
| HowChAttemptReturnAndDispOfMerchandise | VROL: Provide a detailed description of how the cardholder attempted to return and the disposition of the merchandise |
| MerchantRefuseAdvise | VROL: Provide certification of one of the following |
| CardholderAttemptToResolve | VROL: Did the cardholder attempt to resolve the dispute with the merchant? |
| AttemptToResolveProhLocalLaw | VROL: Is attempt to resolve prohibited by local law or regulations? |
| DetailsOfLocalLaw | VROL: Provide details of local law or regulations |
| CancellationPolicyProvidedInd | VROL: Was a cancellation policy provided? |
| ServiceType | VROL: Type of Service |
| DateOfService | VROL: Date of service or expected service |
| CertificationGuaranteedReservation | VROL: Certification of one of the following |
| TimeshareDate | VROL: Date of the timeshare, or the date the contract or related documents were received |
| OrderDetailsNotAsDescribed | VROL: Provide details of what was ordered and not as described |
| MerchandiseServiceReceivedDate | VROL: Date merchandise or service was received |
| MerchantDescDoNotMatchMerchandiseOrServices | VROL: Does the dispute involve merchandise or services provided that do not match the merchant's verbal description? |
| MerchandiseOrServicesDifferFromDescribedOnReceipt | VROL: Did the merchandise or services differ from what was described on the receipt? |
| PurchasedInfoAndQualityIssue | VROL: Provide information about what was purchased and the quality issue |
| CardholderFirstNotifiedIssuerDisputeDate | VROL: Date the cardholder first notified the issuer of the dispute |
| CorrectCurrency | VROL: Processed through VisaNet as [currency code]; what was the correct currency [followed by unlabeled alpha currency code dropdown] |
| CardholderDidNotAgreeDCC | VROL: Certification that the Cardholder did not agree to Dynamic Currency Conversion and did not make an active choice |
| DisputeAmountChangeReason | VROL: Why are you changing the dispute amount? |
| CardholderMerchantPreviousNegotiationEvidence | VROL: Is there evidence of previous ongoing negotiations between the cardholder and merchant? |
| ExplainPrevNegotiation | VROL: Explain the previous ongoing negotiations between the cardholder and merchant |
| WhenNegotiationsBegin | VROL: When did the negotiations begin? |