Recovery Actions

When a Zelle credit transaction is disputes, this recovery option is available. When a user completes the Review Recovery Options flow action, they'll be prompted to select or confirm the recovery option. Once the recovery option is applied, the Process Zelle Debit assignment will be generated and provide a user with the following flow actions.

Process Zelle Return

This primary flow action prompts the user to execute the return in an external system and attest that the action has been completed. Completing this action will generate accounting to debit Merchant and credit Suspense.

Cancel Recovery

When a dispute enters the Recovery flow, this action is available from the Other Actions menu. This action will send the dispute back to Disposition where a different recovery option can be applied or the claim can be reclassified. If a recovery attempt has already been initiated, additional actions may be required, such as Chargeback Recall, before leaving Recovery.

Recovery Flow

When the Process Zelle Debit flow action is completed, Merchant Charge Credited Account Holder Accounting is generated to debit the Accountholder and Credit Suspense and Merchant Charge Credited Merchant Accounting is generated to reflect the movement of funds between FIs. The Paid flow is then executed to resolve the dispute.

Rule(s)

ZelleProcessDebit

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