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Manual Enrichment

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StageEnhance
NodeEnrichment


Process Enrichment Manually is an assignment generated when the enrichment flow is executed to gather additional details about the disputed transaction. When details are missing as part of the enrichment process, the assignment prompts a user to provide all required transaction details. 


How to complete the assignment

  1. Click the Process Enrichment Manually button.

     Click here to see the expanded assignment...

  2. Ensure the required fields are completed. Required fields will have an asterisk present. Use external systems to obtain the necessary info.

  3. Select the Apply button.

  4. Select the Process Actions button.


Manual Enrichment
The disputed transaction is on the Mastercard network.

Add the transaction ARN using Data Nav. 

  1. Search the PAN in the Transaction Search menu
  2. Click on the hyperlinked PAN next to the disputed transaction
  3. Click on the MasterCard Information tab
  4. Copy the Reference # Data and paste it into the ARN field in QFD
The disputed transaction is on an alternative network.

Ensure the network and PAN are correct in the task drop-down. Process the action. 

The disputed transaction include foreign transaction fees.

Paste the ARN for the original foreign charge into the ARN field in QFD. 

Obtain the ARN for the original foreign charge by retrieving it in Data Nav.

  1. Search the PAN in the Transaction Search menu
  2. Click on the hyperlinked PAN next to the original foreign charge (not the foreign transaction fee) 
  3. Click on the MasterCard Information tab
  4. Copy the Reference # Data and paste it into the ARN field in QFD
The claim type is Charged More Than Once.

Paste the ARN for the valid undisputed transaction into the ARN field in QFD. The valid transaction is located in the Overview tab in QFD.

Obtain the ARN for the valid transaction by retrieving it in Data Nav.

  1. Search the PAN in the Transaction Search menu
  2. Click on the hyperlinked PAN next to the valid, undisputed transaction
  3. Click on the MasterCard Information tab
  4. Copy the Reference # Data and paste it into the ARN field in QFD
The claim type is Charge More Than Once. The valid transaction is on a different card under the same account.Work with the client to retrieve the valid transaction's ARN.
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