QFD Overview

What is QFD?

Quantum Fraud & Disputes 

QFD is a cloud-based fraud and dispute management platform. QFD enhances the customer experience by using a user-friendly claim intake form and ensuring compliance throughout the investigation.

How does QFD work?

Claim Intake

QFD captures the claim through a self-service portal, call center, or branch on a seamless and user-friendly platform. Intake users can view the claim anytime to answer account holder inquiries. We call this side of QFD the front office.

Claim Processing

The claim is investigated and recovery is pursued using QFD's tools, automated processes, and integrations. We call this side of QFD the back-office. 

What are the benefits of QFD?

Assured Compliance

Our team of experts keeps QFD® compliant with the latest regulatory and card association mandates.

Improved Customer Experience

QFD enables seamless and timely communication with the account holder and collects documentation electronically submitted to the case. Analysts are made aware of inbound correspondence so they can help ensure the account holder has their needs met. 

Reduced Losses

QFD increases operational efficiency and reduces losses through automated workflows, customized accounting, and built-in regulatory requirements. 

Increase Operational Efficiency

Automated and intelligent workflows powered by out-of-the-box integrations with card associations and core systems of record to reduce average handling time and callbacks by 40%. 

Resolve Every Dispute

QFD is a cloud-based software scalable to grow with business needs by allowing new feature adoption without disrupting current processes or requiring additional IT resources.