Adjust Dispute Amount
- Devan Robertson
- Kristafanie Somers
- Geordie Connell
Overview
This action is available to users at both the Initial Investigation assignment and at the Disposition Case assignment. The user is prompted to enter a new dispute amount and the system validates that the new amount is greater than zero and less than the remaining recovery amount. When completed, the disputed amount is adjusted as indicated by the user and the Partial Deny No Error correspondence is generated. If provisional credit has been granted, the letter reflects the date and amount of the debit for the partially denied amount. Once a chargeback is submitted, this action is no longer available.
Letter
Applicable
Claim Type | Adjustment |
|---|---|
Fraud | Fraud disputed amounts cannot be adjusted if the disputed amount is equal to the transaction amount. |
Non-fraud | Non-fraud disputed amounts can always be adjusted. |
Partial Disputed Amounts - The option will be available in Other Actions, but the validation rule will only let you adjust it back up (ex: a partial merchant credit was applied, you can only increase the disputed amount)