A work queue is a container for user assignments and system work.  Work queues are aligned to specific tasks, based on several factors.  The work queue that a task belongs to is displayed on the assignment, as shown below.  The portion after the period represents a suffix, which labels the claim type.

Work Queue Types

There are 3 different types of work queues used.  These types are preset for each assignment in the system and determine who is responsible for doing the work.

Pending

When the system is waiting for something from an external party, assignments are placed in a pending work queue.  These are not assigned to users but can be processed by a user.  For example, if a customer responds to a request for information, a user can provide that information and complete the assignment to advance the workflow.

System

System assignments are displayed while the system is completing an action.  These are not assigned to users but may have alternate flow actions available, such as the ability to cancel the action being executed.

User

User assignments identify work that a human needs to complete.

Work Queue Inventory

Below is a comprehensive list of QFD work queues.