Overview
QFD allows pending charges to be disputed. Pending charges are called holds or authorizations. The purpose of the Authorization Review assignment is to confirm that the pending charge posted to the account. QFD will check for the posting for up to five business days. Defer to internal guidelines to know if users should be trained to grant additional time for the authorization to post or if five business days is satisfactory.
How-To
Use the example claim you've prepared for the walkthrough.
Step 1:
Other Actions
The Other Actions menu offers additional actions and information that allows the user to effectively work the task.
Still Pending
Deny Dispute
Mark Assignment As Unworkable
