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When an agent is ready to begin claim work, they will click on the Get Next Work button located in the top left corner of the QFD screen. When an agent clicks the button, they are served the next most urgent assignment in the work queue(s) . This is based on the workgroup they are assigned.
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Urgency | Urgency | Assignments in QFD are prioritized and presented to agents based on their urgency. Assignment urgency is calculated for each claim throughout the day based on the following factors: claim age, regulation dates, recovery deadlines, claim amount, and assignment. Agents should always get the work assignments through the Get Next Work which will help ensure that the agent is working on the most critical items next. from the selected Assignment Group. Urgency is based on days-to-act, meaning that users are assigned claims that will reach the next regulatory deadline first.
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Case Roll-Up
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