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- Support businesses of all sizes and their individual training needs
- Ensure compliance is maintained including regulatory and Association requirements
- Enable both leaders' and agents' success when completing work in QFD
Training Objectives
- Send e-training modules 4 - 6 weeks prior to go-live
- Facilitate remote training 2 - 4 weeks prior to go-live
- Publish and send out product update training on new features and Association mandates prior to these changes being released
- Support client training needs by creating and providing learning material
- Maintain a continued partnership with clients by facilitating on-demand training after going live
- Empower leaders to use QFD to make data-driven, tactical decisions around work management
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Train-the-trainer sessions will be held to sharpen client trainer knowledge and boost their confidence when completing work in QFD. Quavo will provide the following training sessions to the client at no cost.
| Topic | Duration |
|---|---|
Claim Intake TrainingIn this session, we'll tour the homepage and demo how to create a new claim. We'll walk through a few examples so that learners will be familiar with the various prompts that can populate. We'll discuss how to follow up on existing claims and learn about the actions available to us. | 2 hours |
System Training (Back-office)We'll tour the homepage, review the work inventory dashboard, and discuss Assignment Groups. This session will focus on the Case Rollup stages, Case Assets, and the Case Tools available in the back-office portal. | 1 hour |
Assignment WorkIn this session, we'll discuss the dispute workflow in the back-office, learn how to complete user assignments, and work test cases from start to finish. | 1 hour |
Leadership TrainingIn this session, we'll review the manager dashboard, review Assignment Groups, and discuss the reporting hub. We'll cover key reports (daily, weekly, monthly), know how to schedule reports, and dive into user management in the Admin Portal. | 2 hours |
New Products and Migration TrainingClients can expect claim intake and back-office train-the-trainer sessions on new products, enhancements, and software migrations. | -- |
Prerequisites for Remote Training Sessions
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