...
Additional training requests beyond the remote training offering are subjected to a fee of $350/hour. Clients can determine how to use the additional time. For example, a client may book additional sessions to train a staffing vendor or a group of new hire employees.
Learn more about at-cost training sessions by reading the billing sheetseeing what's covered in no-cost training.
Resources
The training program uses the client's staging environment to deliver information about the claim intake process and how to resolve a claim. We've created complementary learning material that is available to clients should they want to include it in their own training sessions or documentation.
Powerpoint decks and video content are available here. Confluence hosts a wealth of knowledge including claim intake questionnaires and step-by-step procedures for assignment work. The Training space and Knowledgebase are viewable to all with some exceptions.
...