Purpose Statement
Quavo aims to establish and advance the industry standard in fraud and dispute management by instituting best-in-class principles and delivering unparalleled technology.
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Train-the-trainer sessions will be held to sharpen client trainer knowledge and boost their confidence when completing work in QFD. Quavo will provide the following Quavo provides remote training sessions to the client at no cost that include both new client training and existing client up-training for new products and migrations. The following suite is offered per project. Clients are provided with an additional two hours of complimentary training time to be used however needed.
| Topic | Duration |
|---|---|
Claim Intake TrainingIn this session, we'll tour the homepage and demo how to create a new claim. We'll walk through a few examples so that learners will be familiar with the various prompts that can populate. We'll discuss how to follow up on existing claims and learn about the actions available to us. | 120 min |
System Training (Back-office)We'll tour the homepage, review the work inventory dashboard, and discuss Assignment Groups. This session will focus on the Case Rollup stages, Case Assets, and the Case Tools available in the back-office portal. | 90 min |
Assignment WorkIn this session, we'll discuss the dispute workflow in the back-office, learn how to complete user assignments, and work test cases from start to finish. | 90 min |
Leadership TrainingIn this session, we'll review the manager dashboard, review Assignment Groups, and discuss the reporting hub. We'll cover key reports (daily, weekly, monthly), know how to schedule reports, and dive into user management in the Admin Portal. | 120 min |
New Products and Migration TrainingClients can expect claim intake and back-office train-the-trainer sessions on new products, enhancements, and software migrations. | -- |
Complimentary Training Time | 120 min |
At-cost Training
Training sessions outside the above offerings are charged at $350/hour. Additional sessions exceeding 9 hours of training per project are billable. At-cost training begins Nov. 1, 2023.
Prerequisites for Remote Training Sessions
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- Quavo to make e-training modules available to the client group
- Client group to complete the e-training modules
- Quavo/client schedules the training session
- Client group gathers and sends questions prior to the training sessions
Post-production Training Requests
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Resources
The training program uses the client's staging environment to deliver information about the claim intake process and how to resolve a claim. We've created complementary learning material that is available to clients should they want to include it in their own training sessions or documentation.
Powerpoint decks and video content are available here. Confluence hosts a wealth of knowledge including claim intake questionnaires and step-by-step procedures for assignment work. The Training space and Knowledgebase are viewable to all with some exceptions.
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