Purpose Statement
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Train-the-trainer sessions will be held to sharpen client trainer knowledge and boost their confidence when completing work in QFD. Quavo provides remote training sessions at no cost that include both new client training and existing client up-training for new products and migrations. The following suite is offered per project. Clients are provided with an additional two hours of complimentary training time to be used however needed.
| Topic | Duration |
|---|---|
Claim Intake TrainingIn this session, we'll tour the homepage and demo how to create a new claim. We'll walk through a few examples so that learners will be familiar with the various prompts that can populate. We'll discuss how to follow up on existing claims and learn about the actions available to us. | 120 min2 hours |
System Training (Back-office)We'll tour the homepage, review the work inventory dashboard, and discuss Assignment Groups. This session will focus on the Case Rollup stages, Case Assets, and the Case Tools available in the back-office portal. | 90 min1.5 hours |
Assignment WorkIn this session, we'll discuss the dispute workflow in the back-office, learn how to complete user assignments, and work test cases from start to finish. | 90 min1.5 hours |
Leadership TrainingIn this session, we'll review the manager dashboard, review Assignment Groups, and discuss the reporting hub. We'll cover key reports (daily, weekly, monthly), know how to schedule reports, and dive into user management in the Admin Portal. | 120 min2 hours |
Complimentary Training Time120 min | 2 hours |
| Total training time | 9 hours |
At-cost Training
Training sessions outside the above offerings are charged at $350/hour. Additional sessions exceeding 9 hours of training per project are billable. At-cost training begins Nov. 1, 2023.
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