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| Icon | Description | Meaning |
|---|---|---|
| Green Checkmark | A step that has the green checkmark next to it means that the step has been completed. |
| Play Icon | This icon shows a strep step that requires an agent to review and take action on this step. |
| Red Play Icon | Similar to the play icon, this step requires an agent to review and take action. It is red because the step is past its deadline goal. |
| Double Triangle Play Icon | This step contains the assignment selected by Get Next Work. Can either be ready (navy double triangle) or urgent (red double triangle) work. |
| Gray Clock | This icon shows steps that are pending completion by QFD. No agent action is needed for this step. |
| Yellow Triangle Attention | This icon is displayed next to the open regulation deadline for a claim in the Case Details section. |
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