Overview
what is “healthy” for the volume of assignments (depends on how many were filed)
Volume evaluated at assignment group-level (where do we want to be daily), agent schedule should support assignment group goals, managers should be monitoring the volumes in the assignment groups throughout the day to move team members over
Some queues need to be cleared daily, others will never be bottomed-out
Red flags: Failures (especially enrichment) that are more than your norm (sometimes a handful), Spike in volumes out of the norm, check disputes statuses (pending) use the assignments report, file ticket
