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| Deny Reason | Applicable Claim Types | Correspondence | Description |
|---|
| ATM Deposit | |
| | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | ATM Deposit Deny Reason |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Deposit Not Received | Missing Deposit (ACH/Wire) | 2024-01-29_00-00-42_Missing Deposit Not Received | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Deposit Not Received |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Duplicate Dispute | All | Duplicate Dispute Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Duplicate Dispute |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Merchant Issued Credit | ACH, Card, Zelle | Merchant Credit Deny Letter, Merchant Credit Partial Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Merchant Issued Credit |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Misrouted Case | Check | N/A | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Misrouted Case |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Missing Deposit No Error | Missing Deposit (ACH/Wire) | Missing Deposit No Error | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Missing Deposit No Error Deny |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Missing Deposit Partial Deny | Missing Deposit (ACH/Wire) | Missing Deposit Partial Deny | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Missing Deposit Partial Deny |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Money Transfer | Card, Non-Fraud | Money Transfer Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Money Transfer |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| No Error | All | No Error Deny Letter, No Error Partial Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | No Error |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Not Posted | Card | Never Posted Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Not Posted |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Out of Timeframe | ACH, Card, RTP, Zelle | Out of Timeframe Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Out of Timeframe 1 |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Posted Late | Card | Posted Late Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Posted Late |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Proof of Authorization | ACH, Card | Proof of Authorization Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Proof of Authorization |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Resolved as Processed | Missing Deposit (ACH/Wire) | Missing Deposit Processed | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Resolved as Processed |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Valid Card Present | Card | Valid Card Present Deny Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Valid Card Present |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
| Withdrawn | All | Withdrawn Letter | | Multiexcerpt include |
|---|
| MultiExcerptName | glossary_description |
|---|
| PageWithExcerpt | Withdrawn |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
|
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When a disputed transaction is denied, the user will be prompted to send the associated denial letter. By default, this option is set to "Yes". The Letter Content Preview section is displayed, and the content of the letter is visible to the user before the deny action is applied. Depending on your letter configuration, additional options may be available for customizing the letter before it is transmitted, such as including optional content. When the action is applied, a correspondence assignment is generated. See Letters for a full list.
References
| Stagil incoming links macro |
|---|
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