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"I have not received the merchandise or services that I purchased."

Name

MC_MerchantNotProvided

Content

Text/Reference

Property

Maps To

Type

Values

Mandatory/Optional/Conditional

Notes

Dispute Amountmcsq_DisputeAmount


Mandatory
What was not received?WhatWasNotReceived
Radio

Merchandise,

Service

Mandatory
Merchandise Details Not Receivedmcsq_MerchandiseDetailsNotReceived


Mandatory if WhatWasNotReceived="Merchandise"
Service Details Not Receivedmcsq_ServiceDetailsNotReceived


Mandatory if WhatWasNotReceived="Service"
Resolve With Merchantmcsq_ResolveWithMerchant


Mandatory
Do you have any additional information to provide about this dispute?AdditionalInformationInd
Yes/No
Mandatory
Please provide any additional information.AdditionalInformation
Text
Mandatory if AdditionalInformationInd= "Yes"

Referenced From

Mastercard Quesitonnaire - Non-Fraud Questionnaire