At any time during the case lifecycle a user may decide to write off a dispute. This dispute-level action will prompt the user to provide an explanation. When this action is processed, the necessary accounting adjustments will be created based on the accounting rules defined. Write-off approval may be required before the action can be processed.

Write-Off Approval

An approval step can be required for write-off actions. This step is enforced based on the preconditions shown below.

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Write Off Amount >=

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Action

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CardPinless

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$1000

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Approval Required

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CardPinned

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$1000

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Approval Required

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...

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No Approval Required

Decision Table: WriteOffApprovalPreconditions
If a write-off action meets the criteria for requiring an approval, the action will be paused, and an approval assignment will be generated.
Assignment: Write Off Approval
Workbasket: WriteOffApproval
The assignment will allow the user to view the reason provided for the write-off action and either approve or decline the action. If declined, the dispute will return to the normal flow. If approved, the write-off action is completedIf configured, Write Off Approval is required.