...
When a real-time accounting service integration is available the system will perform the accounting adjustments by calling the accounting service integation and passing the necessary information to perform the adjustment in the system of record. This assignment does not require any user interaction and will be executed in accordance with the predefined agent SLA.
Assignment: Pending Accounting Service
Workbasket: PendingAccountingService
Batch File Accounting
If a real-time accounting service is not available, the system can be configured to perform batch accounting. When this is enabled, a file is generated at configurable intervals and includes all the information that is necessary for the downstream system or user to complete the required adjustments. Batch accounting is typically configured to execute once per day but can happen more frequently. This assignment does not require any user interaction and will be executed in accordance with the predefined agent SLA which is visible on the assignment.
Assignment: Pending Batch Accounting
WorkbasketWork Queue: PendingAccountingService
...
When no real-time or batch accounting service is configured, accounting becomes a manual assignment to be completed by a user. The assignment will include the necessary details to complete the accounting operation in an external system.
AssignmentWork Queue: Execute Accounting
Workbasket: ExecuteAccounting