The Fair Credit Reporting Act (FCRA) requires that when a credit card claim is created, the following questions should be asked in intake but only visible to fulfillment users. This should be an implementation configuration, by client (FCRA).
- Is this claim related to credit bureau reporting dispute?
- Yes
- Was the dispute received in writing from the consumer or from a credit reporting agency? YES/NO
- Yes
- FCRA SLA applies and overrides Reg Z
- SLA Goal: 25 days (Increase Urgency)
- SLA Deadline: 30 days
- FCRA SLA applies and overrides Reg Z
- No - No changes.
- Yes
- Was the dispute received in writing from the consumer or from a credit reporting agency? YES/NO
- Yes
