...
Collect | Enhance | Analyze | Execute | Resolve |
---|---|---|---|---|
Dispute Reason | Dispute Creation | Provisional Credit Review | Recovery | Denied |
Dispute Transactions | Authorizations | FeesInvestigation | Accounting | Paid |
Claim and Dispute Details | Claim and Dispute Details (Enrichment) | Interest CalculationFees | Account Maintenance | |
Summary | Supporting Documentation | DispositionInterest Calculation | Fee Maintenance | |
Confirmation | Customer ResponseDisposition | Interest Maintenance | ||
Decision ApprovalCustomer Response | Fraud Reporting | |||
Research CaseDecision Approval | Customer Notification |