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Visa Document Requirements
Dispute Category | Claim Reason | Required Document | Additional Criteria |
|---|---|---|---|
Fraud | Fraud Application | Statement of Fraud Application | ClaimReason = FraudApp |
Processing Error | Paid by Other Means | Proof of Payment | Required when the other form of payment is not a card issued by the same issuer as the transaction being disputed. |
Consumer Dispute | Merchandise/Services Not Received | Statement of Dispute | 3 or more Merchandise/Services Not Received disputes on same account, at same merchant, within a 30-day period |
Consumer Dispute | Credit Not Processed | Copy of Credit Transaction Receipt or Voided Transaction Receipt | A Credit Transaction Receipt or Voided Transaction Receipt was issued. |
Consumer Dispute | ATM Withdrawal | Statement of Dispute | 3 or more ATM disputes on same account, at same ATM, within a 30-day period |
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Optional Document Requirement Configurations
| Rule | Description |
|---|---|
| Document Requirements Pre-Conditions | Enable or disable all document requirements. |
| Pend PC for Documents | Determine if and how long provisional credit should be delayed while waiting for documents. |
| DetermineRequiredDocsExtension | Extend core document requirements by adding new conditions to enable/disable specific requirements. |
| Required vs. Requested | Use softer "requested" verbiage instead of "required". |