Flows
Strategies
The Mastercard recovery strategy includes two separate recovery strategies: one for fraud and one for non-fraud. Each one includes several recovery options that align to the dispute categories and conditions supported by Mastercard.
Fraud
The fraud recovery strategy includes the following categories and conditions.
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- 4837 - No Cardholder Authorization
- 4849 - Questionable Merchant Activity
- 4863 - Cardholder Does Not Recognize
- 4870 - Chip Liability Shift
- 4871 - Chip Liability Shift - Lost/Stolen/Never Received Issue (NRI) Fraud
Non-Fraud
The non-fraud recovery strategy includes the following categories and conditions.
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The following configuration options are supported for this flow.
| Rule | Description |
|---|---|
MCChargebackPreconditions | When should charge-backs require manual review? |
| Representment Pre-Conditions | What action should be taken when a 2nd presentment is received? |
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