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Like most chargeback processes, the Mastercard process includes 3 typical steps: chargeback, pre-arbitration and arbitration. Compliance is also supported when certain conditions are met. The arbitration chargeback is a legacy process that will be deprecated in April 2020 as part of the Mastercard Dispute Resolution Initiative.
Case Lifecycle
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Chargeback
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Pre-Arbitration
Arbitration
Pre-Compliance
Compliance
Arbitration Chargeback
Strategy
The Mastercard recovery strategy includes two separate recovery strategies: one for fraud and one for non-fraud. Each one includes several recovery options that align to the dispute categories and conditions supported by Mastercard chargeback rules.
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