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Abandoned Claims
When a claim is started but never submitted, it is considered an abandoned claim. Abandoned cases are never deleted. However, they are automatically resolved after 1 hour. When the time limit is reached, the case gets resolved automatically with a status of “Resolved-Abandoned” . If the case is resumed and submitted the following day, the contact date will be set to the submission date, not the created date.
Configuration
| Rule | Description |
|---|---|
| D_ImplConfig.AbandonedClaimLifeSpanHours | Defines how many hours the system should wait before resolving abandoned claims. |