When Mastercom integration is not configured in the Mastercard Dispute flow, this flow is executed. A Pending Chargeback Document Upload assignment is generated and displayed for 1 day, allowing case setup in the Mastercom system to be completed. Once that SLA expires, the system generates an Upload Chargeback Documents assignment, which will prompt a user to upload the Dispute Resolution Form and any other necessary documents to the case in the Mastercom user portal.
| Drawio |
|---|
| border | false |
|---|
| viewerToolbar | true |
|---|
| fitWindow | false |
|---|
| diagramName | PendForDocumentUpload |
|---|
| simpleViewer | false |
|---|
| links | auto |
|---|
| tbstyle | top |
|---|
| lbox | true |
|---|
| diagramWidth | 471 |
|---|
|
Referenced From
| Stagil incoming links macro |
|---|
| Page Properties |
|---|
| Rule(s) | PendForDocumentUpload |
|
