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QFD supports the ability to include pending authorizations in a claim. When pending transactions are included in a claim, the system will call the posted transaction service every 6 hours to retrieve new postings. A decision table is used to evaluate each posted transaction against a set of criteria to determine if it is one of the following.
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An SLA deadline is set to 5 business days by default and, when expired, the system no longer checks for posted transactions. |
Note: If a posted transaction already exists as a dispute on another claim, it will not be considered for auto match, nor will it be available to the user to select during review.
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When it is determined that the authorization did not post, should the system send the Never Posted Deny Letter - Never Posted? (When Rule: ShouldSendNotPostedDeniedLetter)
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Confirmation Letter - Authorization Posting
Never Posted Deny Letter - Never Posted
Additional Documentation
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